Looks like our compressors failed same day; first my door ice maker stopped freezing ice and then then both units started to increase in temp. The company, National Platinum Service, replaced the compressor and filter. 40 minutes on the phone…. A service technician should do this repair because it involves recovering and recharging refrigerant in the sealed refrigerant system. We had this exact problem with a refrigerator and called Costas Stavrou, our appliance consultant. The new compressor was supposed to be the new updated version. LG & Samsung. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. Both parties have agreed to this Settlement and the terms of the Settlement are summarized in the. Although its compressor is supposed to be more efficient, and up to 25 percent quieter, than other compressors, the lawsuit claims that these parts are more prone to breaking and early failure, Digital Trends reports. Under the Settlement, owners of LG Refrigerators may submit claims for cash payments for past No-Cooling Events. No Additional Proof: You can submit a Claim Form with only a statement under oath without additional proof and you will be eligible for the following cash payments: With Additional Proof: If you submit a Claim Form with additional proof, meaning receipts, invoices, photographs, payment card records, inspection records, insurance records, or other reasonable documentary proof, you will be eligible for a larger cash payment, including the following: To receive the maximum recovery available to you under the Settlement, you must support your claim with receipts, invoices, photographs, payment card records, inspection records, insurance records, or any other available proof. We purchased this refrigerator on June 6, 2018 from Home Depot. When Sherry Knight's nine-month-old fridge stopped working, she says wasn't too worried. Payments to Settlement Class Members under the, These rights and options—and the deadlines to exercise them—are explained in the. enhancing LG Customer Care to provide Settlement Class Members that experience multiple No-Cooling Events during the warranty period as extended by the Settlement Agreement, payments as set forth in the schedule below, subject to LG’s verification that the cause was not the result of a Non-LG Cause. All Rights Reserved 2020. LFXS30066S not cooling but comp. What If My LG Refrigerator Experiences No-Cooling Events In The Future? Despite emails to the Korean managers kuje@***. He said he spoke with LG support and was told they would not replace the refrigerator until they (LG) spent $1000 on repairs. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. 2) The Sears tech wants to sell me a 3 year warranty. Each LG product has a different set of warranty conditions, so please refer to information below. The company, National Platinum Service, replaced the compressor and filter. II. AGREEMENT BETWEEN USER AND LG WARRANTY. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. The Settlement also extends the warranties for the LG Refrigerators and requires important changes to LG’s customer service procedures. After Googling LG Refrigerator problems, we discovered that LG has had problems with their compressors for years. For those looking for a side-by-side extremely … I purchased a LG refrigerator, model LFX31925ST, back in 2013. The Final Approval Hearing is currently scheduled for 3:00 P.M. on December 15, 2020.The date and time of the Final Approval Hearing is subject to modification by the Court so check back here for updates. Her refrigerator is only seven years old, and according to the label, the compressor is under a 10-year warranty. She added that she pays for a separate warrant on the fridge itself. Backed with 10-year warranty in linear compressor in its Refrigerator segment, LG Electronics appears to have become the consumers delight in Nigeria market as … You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! LG denies Plaintiffs’ claims. We understand that LG was well aware of these issues and consequently extended the compressor warranty to 10 years. Reply REGARDLESS OF WHETHER OR WHEN THEIR WARRANTY EXPIRED. 6 Tips for Advancing Your At-Home Cooking. which led today to the contents in my freezer being rather thawed. Listening to factory marketing expected it to go 15-20 years. The 5 or 10 year warranty doesn't matter when your refrigerator don't work and continues to break. I just assumed I could get it repaired," Knight said. Bought mine on 9/03/2016 took delivery on 11/04/2019. LG will cover the part (s) and installation of the part (s) only for 90 days from the original installation date. Telephone: 1-800-243-0000, ENHANCED CUSTOMER CARE PROGRAM Attn: Claim Administration $50 for one or more unsuccessful repairs; $100 for out-of-pocket labor costs for repairs; $50 for repairs that were delayed by at least 10 days; and, Up to $250 for property loss (such as food/beverage spoilage or other damages). Got GE fridge in garage that’s 29 years old. Compressor and fan are running. In addition, the following measures will be implemented and shall exist for a period of at least three (3) years and will be effective during the extended warranty period for any Settlement Class Member: creating and maintaining a dedicated customer care team to address No-Cooling Events experienced by Settlement Class Members on a timely and expedited basis, with live operator support during regular business hours, sufficient to handle call volume without unreasonable delay. The next day, January 11th, the refrigerator stopped cooling again. Because he states that this is a very common problem with these LG refrigerators. The compressor is a positive displacement pump that compresses the refrigerant in the sealed system of a refrigerator. Model LFX28978SB - For the 2nd time in the last 4 months, I have thrown away all of the food in our LG refrigerator/freezer. On January 13th, the technician came out and said that there was likely a freon leak that would need additional parts to be ordered in order to replace the unit. LG Electronics Alabama If your LG Refrigerator experienced a No-Cooling Event, you can receive cash payments under the Settlement if (a) you paid for parts or labor to have your refrigerator repaired; (b) had unsuccessful repairs; (c) had delayed repairs; (d) suffered property loss or property damage including the value of any spoiled food, beverages, medicine, or other perishables, or damage to property; and/or (e) replaced your LG Refrigerator after a No-Cooling Event. SUMMARY OF SETTLEMENT BENEFITS In fact, LG refrigerators are backed by five-year warranty on the cooling system. Not covered under the warranty which is good for 1 year. LG Direct Service experts know Lg products inside and out - from big-screen tvs and home entertainment systems, to washers, dryers, dishwashers, refrigerators, ranges, ovens, cooktops, microwaves and any other lg products. Lg knew about the defect but kept selling the LG refrigerator problems, discovered! 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