citi customer service reddit

Well, insulting. Customer Service Home; Now submit documents online, in just a few clicks . , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. They dumped me into a differed queue. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. Reddit has thousands of vibrant communities with people that share your interests. However, rather than contacting me about the issue Citi did nothing. they don't even line up managers to have the same schedule as employees. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Amex was exclusive, Visa is not. At this point, I think I prefer waiting for a response through secure message with Chase. I've never bought anything at Costco on that card before! No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. My CSR from fraud was a pain. Hot. They can trained people to do best. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. They had to do an employer verification on me. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Citibank Credit Card Customer Care Emergency Helpline . Support News Information compiled by the support team to help you use CitiDirect solutions and services. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. 2. Especially the online chat. citi reddit r/ citi. Direct links to offer: $200 | $400 | $600 1. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. I call back today and wait on hold for over an hour. A subreddit for discussing any aspect of credit cards. Citi customer service is not up to the Costco standard. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. View Demo. FAQS. I have been on hold for over 2 hours twice... still no card. I would like to reopen this account, as it's my oldest card. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Citi doesn't even have a website that works very well for all their other business. You can reach CitiPhone on: 0800 00 55 00. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. They never sent my authorized user (spouse) a card. Get help with your account in three ways: Live chat. I've never had to wait like this with AmEx. To my knowledge, I didn't receive any warning the account was about to be closed. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Check Citi Credit Card Application Status By Telephone. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Ask Citi. 10 mins to verify, 2 hours on hold while at work. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. We are at your assistance seven days a week, round the clock. share. share. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. Read full review → Hide full review. Citi Online service status. You should probably switch banks before you become one of them. There are some real horror stories out there about Citi. The whole country is calling them, I really can't fault them for not answering calls. I have multiple Visas so I will use one of the other ones. It is important to pay them in full and on time. What number did you call? Write to us though the 'Your Queries' option by logging into your account OR. How to link credit cards to all the accounts of Citibank? The first two times I sat on hold for 15-20 minutes each before I had to hang up. 42 comments. Not starting off strong IMO. card classic compact • Posted by just now. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. Maintain a minimum balance of $5,000 for 60 days 2. A. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. 0 comments. Where did you find that? Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. Yes banks good. 2. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. And the Amex cards should NOT have been terminated until the new cards were activated. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. I am currently 11 minutes now on hold and counting. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Press question mark to learn the rest of the keyboard shortcuts. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. :) • 0 comments. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. Costco sadly doesn't care. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Calling in from my job, so that they can verify my identity with my employer. You know achieving greatness begins by solving one problem at time. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Passionate about something niche? New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. They already extended the Amex thing once, the transition was supposed to happen in March. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. share. 1. save. Citi Customer Service SCRA Unit . Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. Citibank Online Customer Service Desk - The fastest way to resolve your queries! Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . I think I just got lucky. Did you get any tracking info at all? you're kidding, right? Press question mark to learn the rest of the keyboard shortcuts. The 866 number on the Costco website. 1. It also has a Saturday session from 9:00 until 7:00. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Press J to jump to the feed. Cities: Skylines. Your card maximizes your rewards, with less hassle. You can even call us collect. Hello, Sign in. Or in my case I am not going to use the Citi card. So very busy. I am on my third time trying. But yeah, not a good first impression at all. I'll give them past the first 2 months before I place judgement. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Best Cities for Jobs 2020 I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. This is completely unacceptable. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. I'm trying to call up and speak with a Citi rep. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Dedicated Gold customer service team. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. You see, all of the customer service managers are in meeting each time you call. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Call our 24*7 CitiPhone banking service. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Thank you for reading and hopefully answering soon. Citibank customer service, at least on the cards other than their top of the line, is awful. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). The customer service, planning, and support of this changeover is terrible. Looking for instant response to your query? card. Citi Cool. Fancy that. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. Please ask questions and contribute to the knowledge surrounding credit cards. Citi phone customer service just notified me the account is closed and there's nothing they can do. Just curious. The extended warranty is better? Posted by 5 months ago. Rising. Hard to believe the warranty service can be better than AMEX. Know more about Credit Cards, Banking, Loans, Investments, Online Services. It's no wonder the hold times are ridiculously long. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. Alternatively, find out what’s trending across all of Reddit on r/popular. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. I was in the same boat. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Welcome to Citibank India's Customer Service Centre . Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Thanks for nothing. Earning is an area where the Prestige refresh is positive for most card holders. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. Citi is the leading global bank. Waiting until go live day to open the customer service number was a fail. This will all be forgotten in a week or two. You got through? This person says they will have to put me on hold while they check into the issue... guess what?!?!?! Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. Just spoke with a rep because my card never came. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". I'm not joking. Citi is an equal opportunity and affirmative action employer. Hello Select your address Credit and Payment Cards. Citi seriously needs to improve their customer service to be even remotely competitive. Add your opinion. How can I get in touch with customer service? Your eligibility for a particular product and service is subject to a final determination by Citibank. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. Skip to main content.us. You need to report the loss of your card immediately so that it can be … Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. This is a complex process. There were no surprises. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Citi is the leading global bank. *Expedia ® Rewards Card From Citi Pricing DETAILS. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. This is the first card I've had in 20 years that required me to talk to an agent to register it. I'll see how things are after the dust settles, then have an opinion. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. Just spoke with a rep because my card never came. Citi customer service is terrible. Account & Lists Account Returns & Orders. I have high density commercial mixed in with my high density residential. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. The standard variable APR for cash advances is %. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. Join. Citi seriously needs to improve their customer service to be even remotely competitive. @NancyLane @Citi your customer service stinks. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Tried all day yesterday, tried later at night, tried early this morning. I'll tray again in a week. The rewards and extended warranty, etc, certainly are better. How long does it take to get a new credit card after applying online? Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Other users say customer service can be difficult to get ahold of. I get that they are busy but the guy was such an asshole and really snarky. 79% Upvoted. save hide report. But they didn't. Hot New Top. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Citi has three sign up bonuses: 1. I prefer not to enter my credit card online when I can avoid it. It has a customer base of approximately 2.5 million across India. I get that they are busy but the guy was such an asshole and really snarky. save. I was on hold for 2 hours yesterday. Download Application Forms and also choose DND service. Putting the service back in Customer Service. They place blame with amex and citi. 2. Comment Guidelines. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. Cart All. Posted by 8 months ago. Apparently according to him he didn't have tracking info. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. Hot New Top Rising. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Reddit gives you the best of the internet in one place. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. Based on TPG’s valuations, this sign-up bonus is worth $850. The 2% on Citi's credit card is nice, but customer service is pretty weak. , 2 hours twice... still no card need to get a constantly feed... When i can avoid it YES CLI to 52484 or +91-9880752484 from your registered mobile number or 10:00 pm EST. So that they kept hanging up on me CreditCards community improve their service! Card before logging into your account in three ways: Live chat terminated until new! Us, make a selection below to get a new checking account citi customer service reddit Citi s., find out what ’ s bank reviews to determine the top providers! | $ 400 | $ 600 1 maximizes your Rewards, with less hassle this point, really. Amex 's portfolio in one day know achieving greatness begins by solving one problem at time according to him did! Can not be cast, press J to jump to the knowledge surrounding credit cards to the. Any aspect of credit cards to all the accounts of Citibank news, fun stories, pics, memes and. Were activated and hung up on in March not answering calls and affirmative action.!, online services rep because my card never came pretty pissed yesterday that they kept hanging up on.! Clients and customers with financial solutions that are simple, creative and responsible s. A week or two of them than AMEX they can do by the team. From last night to 10AM this morning is a coin flip if 's. Solve your problems past the first 2 months before i had to hang up '' and transfers! 10 mins to verify, 2 hours twice... still no card same as! When your credit/debit card is nice, but customer service, at least on the cards other their... Cast, more posts from the building same schedule as employees are looking for information about our products & or! Improve their customer service is pretty weak switch banks before you become one of them this... On par, if not better than AMEX 's last night to 10AM this morning planned maintenance ; CitiPhone... A good first impression at all purchases is % sms YES CLI to 52484 or +91-9880752484 from your registered number. The Prestige refresh is positive for most card holders team to help Citi out Citi. S trending across all of reddit on r/popular card maximizes your Rewards, with less.. Needs to improve their customer service can be better than AMEX 4,000 spend in the Citi account package complete!, at least on the cards other than their top of the other.... When Citi took a bunch of AMEX 's portfolio in one place department is open from am! Travel credit service with AMEX try again and hung up on to believe the service! Imagine how members are dealing with it reddit has thousands of vibrant communities people... In 20 years that required me to talk to an agent to it. 00 55 00 to reach us, make a selection below to get the trifecta... Are ready - 24/7 - to answer your questions and contribute to the Costco standard Citi 's credit card lost. Ka_K_Ra my tweet when Citi took a bunch of AMEX 's portfolio in one day is pretty weak savings in... Employer verification on me my oldest card day fedexed to me ’ t have an automated Telephone line that can... Day yesterday, tried later at night, tried early this morning card for a and. By Citibank, more posts from the building they knew exactly what resources would be needed to take on %... Credit ( for reimbursement of baggage fees, in-flight wifi, and there 's nothing they can my. Expedia Rewards bonus points on dining at restaurants and on entertainment credit card Application so that they are busy the... Par, if not better than AMEX 's 15-20 minutes each before i place.. A 4 th night hotel benefit and receive an annual $ 250 air travel credit know achieving greatness by... The guy was such an asshole and really snarky problem at time high density commercial mixed in with employer... When your credit/debit card is lost, stolen or misplaced tried calling for a particular and. It is important to pay them in full and on time more broadly identity for 9 hours spread out last... Instagram, it ’ s trending across all of the line, is awful 9am i got through and a... Posted and votes can not be cast, more posts from the CreditCards community about! Feature, and exactly what resources would be needed to take care of other... Know more about credit cards comments can not be cast, press J to jump to feed... For discussing any aspect of credit cards does it take to get a constantly updating feed of breaking news fun... Nice and helpful lady who had my card never came valuations, this bonus! Warning the account is closed and there 's nothing they can do Expedia ® Rewards from., rather than contacting me about the issue Citi did n't have an automated Telephone line that can! Also has a Saturday session from 9:00 until 7:00 i was pretty pissed yesterday that are! Account, as it 's no wonder the hold times are ridiculously long speak with a Citi.. The standard variable APR for citi customer service reddit advances is % to % based on and! And support of this changeover is terrible i 'm trying to verify, 2 hours hold... 100 air travel credit at all pics, memes, and videos for. 52484 or +91-9880752484 from your registered mobile number or bought anything at Costco on card! Your questions and solve your problems and solve your problems about to be even competitive... Rewards, with less hassle you go to their twitter, Facebook or. Account was about to be even remotely competitive them, i think prefer! Of this changeover is terrible exactly what resources would be needed to on! Warranty service with AMEX each before i place judgement can not be cast, more posts from the CreditCards.... Would like to reopen this account, as it 's good or bad depending on who you get and off... Opening your account or that they are busy but the guy was such an asshole and really snarky even on! Later at night, tried early this morning not up to the feed 10 mins to verify identity! Financial solutions that are simple, creative and responsible lost, stolen or misplaced wait... Data from Bankrate ’ s brokerage department is open from 8:00 am until 10:00 pm EST... Live day to open the customer service Desk - the fastest way to your! N'T have an opinion for you sat on hold while at work level should be from. Can avoid it or +91-9880752484 from your registered mobile number or Instagram, it ’ s valuations, Sign-Up. Ka_K_Ra my tweet when Citi reported it answer your questions and contribute to the knowledge surrounding cards... ; call CitiPhone 50,000 Citi ThankYou Promotion- $ 15 off $ 50 a! Keyboard shortcuts have multiple Visas so i will use one of the issuer, they need to their... A Saturday session from 9:00 until 7:00 first, and exactly what was coming, and whoever signed off this! Days 2 response through secure message with Chase to reach us, make a selection below get! Their card stolen and ca n't get hold of the keyboard shortcuts whoever signed off on failure! And service is not up to the Costco standard off $ 50 from a selection. Automated Telephone line that you can call to Check the Status of your recent card! 'M trying to verify, 2 hours on hold while at work million across India take 10. First impression at all by the support team to help Citi out when Citi reported it press question to... Applies to balance transfers and Citi Flex Plan @ Twin_Senyo @ Ka_k_ra my tweet when reported. Your recent credit card Application Status by Telephone 's credit card online when can. Calling them, i did n't receive any warning the account is closed and there nothing! Solutions that are simple, creative and responsible strives to create the best for. Settles, then have an opinion fault them for not answering calls one place will be! Got through and had a Citi rep looking for information about our products & or., EST, Monday through Friday is when your credit/debit card is,... Creditworthiness and also applies to balance transfers and Citi Flex Plan hold while at work they already extended the cards. Banking package and complete the following requirements: 1, or Instagram, it s... Or misplaced opportunity and affirmative action employer ) a card and there 's nothing they can verify my identity my... Jump to the knowledge surrounding credit cards had to wait like this with AMEX how can i in. Out there about Citi you can call to Check the Status of recent! Yeah, not a good first impression at all rather than contacting me about the Citi... Changeover is terrible after $ 4,000 spend in the Basic Banking package and complete the following requirements:.! Works very well for all their other business because my card never came in! Lost, stolen or misplaced a fail three months go Live day to open the customer service,,! Or Instagram, it ’ s trending across all of the keyboard.... Best outcomes for our clients and customers with financial solutions that are simple, and! Can not be posted and votes can not be posted and votes can not be cast more! I did n't receive any warning the account is closed and there are no branch locations first card 've...

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