The morning of delivery which was 5 days later on the 9th I was informed by the delivery company through text and later call that the fridge won't be delivered as it had been damaged by them. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Plenty of shelf space in doors for sauce, jam bottles as well a cheese storage. Copyright © 2020 Consumers Unified LLC. Here's what happened: -I buy the TV-Samsung ships the TV-I receive an email saying they processed my return and they refunded me my money (???? . The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. He replaced the ice maker . Worst customer service I ever had. I've had the refrigerator for over 5 years and it has been good. Unsubscribe easily. Sending everything to MP so that these cowboys can learn something. What's even worse, is that I ordered some earbuds, that I DID NOT RETURN, but they refunded me for these and not the laptop, which I did return. I advise people to think twice before purchasing Samsung because the after sales service is extremely poor. Simpsonville, SC Kitchen Appliance Satisfaction Study Dishwashers Samsung (878) ranks highest in customer satisfaction among dishwashers, followed by Bosch (872) and LG (869). Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). The refrigerator is also designed that is difficult to take apart to clean should there be a spill. Left me out of pocket and no matter how many times you send them the detail they seem to struggle with understanding whats going on, its a language barrier because they keep asking the questions you have already answered!Poor overall for delivery, service and communication. â¦ I paid the plumber for the call out but Samsung would not send me a replacement washing machine as they had sold the unit out and didn't appreciate I had to pay a plumber based on their mistake. The faulty fridge continues to be an ongoing issue months later .. never again with this cheap Korean trash . We value your privacy. Samsung is a s.h.i.t. We went to the website and tried to order. 1- How is this timeframe acceptable for a product that is under warranty?2- In the whole 8 weeks of waiting for a replacement I haven’t received any form of contact from your customer service team?3- This is the first time I have purchased a Samsung phone as I am an apple user, I must state that their service outweighs yours by far!4- Where is my son’s replacement charger?5- I expect my son to be compensated for the inconvenience of not having a charger for a prolonged period of time. I have sent over 20 emails now, and I either do not hear back, or I get the same lame excuse. The chat is a robot so it doesn't have the answer and the video chat is engaged all the time!!!! Models include smart features, adjustable settings and sleek designs. Great product but terrible service for customers. Samsung is number 10 at 10.9% service within the first year. Samsung products are widely available online and in retail stores nationwide. Today is December 22 and I haven't received a refund. I had to hire a plumber to run a water line to the refrigerator and connect it. It is easy to clean both inside and out. You can find contact details for Samsung above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer â¦ Read honest and unbiased product reviews from our users. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. Any indication that there is too much weight in the Dawbin is undermined by the fact that they are âdesigned to hold a gallon of milkâ. Also last year I had a Samsung Galaxy J6 phone which suddenly died and is unrepairable. Failed drum bearing: Samsung washing machine. My Samsung microwave smart oven was fine to use but now the start button stopped working and gather this a common fault. We value your privacy. I have made subsequent phone calls since placing the original phone call and I am still waiting for a replacement phone charger. Samsung has delivered excellence into homes like yours for over 40 yearsâtop notch appliances including refrigerators that are super innovative and look amazing in your kitchen. I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. Samsung refrigerators are built to last and come in a variety of sizes, styles and colors. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Samsung refrigerators cost from $700 to more than $4,500. That was my criteria for choosing this one. Tried to fix this and the software tied itself in knots. You don't expect this after just over two years occasional use! Unsubscribe easily. The Samsung line received especially high ratings in the customer reviews for their reliability and performance, price, styling, appearance, and features. My next course of action, Samsung, will be to submit a chargeback with my credit card company. We are not rough on our appliances. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Freestanding Ranges The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Refrigerators priced between $700 to $900 have limited features, including basic functions like an ice maker, while refrigerators that cost more than $4,500 include features like frame LED lighting, remote-view cameras and compartments with separate controls for temperature and humidity. Since replacing the part, all issues have been resolved . ft. My Samsung is probably 15 years old by now. ).-I receive the TV and they realize that they refunded me the money so they charge my account for the TV again, this time for the wrong amount.-Now they refund the money again since it was the wrong amount and again, charge me for the TV (3rd time now).-The box for the TV has a huge hole in the front where something smashed into it, and someone has added tons of tape to cover up. Samsung 22 cu. They are not all they a cracked up to be. -Needless to say, Samsung sent a broken TV. Get the latest in-depth appliance reviews, ratings, and buying advice for all of your favorite kitchen appliances, so you can make the right choice. If the refrigeratorâs functions suit your needs and the price is right for your budget, we recommend choosing a Samsung refrigerator. 5 times we tried to place the payment, With 5 different cards and 5 times it got rejected. It has a one touch pure water dispenser (I chose the inside dispenser) and itâs easy to change the water filter which doesnât take up much space in the back of the fridge. Samsung microwave ovens took the top rank in the Over-the-Range Microwave Oven kitchen appliance review category. Consumers complaining about Samsung most frequently mention customer service, business days and physical damage problems. Recent Review: I received a service call the same day I called which was awesome. Also, Controls are Digital, to be honest they work great but I have never touched them. Check out all the latest reviews of dishwashers, vacuums, ovens, dryers and other appliances from the Good Housekeeping Institute. All in all, I would give it a 10! -Thankfully I used my credit card and was able to dispute the charge to receive a refund. In this article, you will learn about Samsung's reliability, how to find service, and remedies in case you cannot find anyone to service your Samsung appliance. Samsung makes smart vacuums, laundry appliances and kitchen appliances, including refrigerators. The delivery was an issue as ot happens from time to time but the communication was really poor. They replaced and upgraded to be fair but this machine has just gone wrong lasted 3 years (£800 worth!!! I will not ever purchase a Samsung product again. The freezer bins have cracked at the joints. Counter Depth 4-Door Flex Refrigerator with Family Hub RF22K9581SG/AA This Jetson-like appliance is pricey, but offers innovate tech that transforms your fridge. Consumer Reports has no financial relationship with advertisers on this site. ** There is also a class-action law-suit regarding this matter. The manufacturerâs warranty for all other issues is two years from the original purchase date. It is more than 24 hrs, no one showed up or even called! 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