Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources. This hotel housekeeping resume highlights the job responsibilities you understand or have already dealt with making sure that your understanding of the job is visible. Download Housekeeping Supervisor Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Works with superior in the preparation and management of the department’s budget and is aware of financial targets, Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager, Management of lost property for the hotel, Analyzes and resolves work problems, or assists workers in solving work problems, Provide assistance to coworkers, ensuring they understand their tasks, Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property, Assist Housekeeping management in managing daily activities of Housekeeping and Laundry, Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor, Develop and maintain positive and productive working relationships with other employees and departments, Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel, Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making, Assists management staff in resolving employee grievances, and performing related human resources management activities, Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement, Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency, Coach, monitor, and develop team members for improved performance, Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW), Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews, Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines, Ability to focus attention to details and be able to organize, prioritize and follow-up, Able to thing clearly, quickly and make concise decisions, Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds, Ability to use good judgement and to maintain confidentiality of information, Excellent communication and interpersonal skills with the ability to interact with many types of personalities, Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times, Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures, Ability to deal professionally, courteously and tactfully with the public and coworkers, High School Diploma or equivalent. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper, To sign for any keys you may have and to be responsible for that key during your shift. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department, Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department, Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. Supervisors will report to Director of Services, Provide orientation and training to new hires, Ensure that lost and found are stored properly and that logs are maintained, Always be professional and ethical when dealing with guest, associates and vendors, Ensure that staff adheres to grooming standards and that uniforms are clean, neat and complete, Ensure that storage rooms are clean and neat, Ensure that associates are aware of and involved in accident prevention, Track and maintain department quality goals, Conduct performance reviews on a timely basis so that not retro pay occurs, Run VIP report on a daily basis and inspect rooms, Assign daily projects and follow-up at the end of the day, To be changed and ready for work at appointed time as shown on Rota. Work with outside vendors to purchase supplies and equipment, Sort and prepare linens for pickup by laundry service contractor during the summer conference season. Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules. Either way, a PDF is the best file format to make sure your formatting stays consistent between computers or on paper. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training, Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes, Minimum 2 years experience in like employment, Demonstrated ability to remain calm and handle stressful situations, CPR certification preferred. You can easily customize this template for other business types, like universities and office buildings. Supervisors and housekeepers spend a large portion of the day walking, climbing stairs, lifting up to 40 pounds (laundry bags / supplies), and completing manual labor, Must be 21 years old and have a valid United States drivers license, along with the ability to obtain a YMCA van driver's license, Basic mechanical or construction skills preferred, but not mandatory. genuine hospitality and teamwork on an ongoing basis, Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction, Assists in training all housekeeping staff, Assures that the Front Desk has room inventory in a timely manner, Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort, Assures that the employees have the supplies necessary to perform their duties, Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports, Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met, Responds quickly to guest requests in a friendly manner. I am a passionate and hardworking employee about my job and will complete the task when needed to be done,and I'm eager to contribute to your team success through hard work, attention to detail and excellent organization skills. Evaluate the staff’s job performance and coach and counsel as necessary. Housekeeping Supervisor Milwaukee, WI Hyatt Regency Milwaukee/Jul 2017 to Current Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel. Please provide a type of job or location to search! If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion, Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention, Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained, Assures all cleaning supplies and amenities caddies are stocked and ready for next shift, Report all suspicious persons or actions, hazardous conditions, etc. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Should be flexible and must work well under pressure, Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants, Should display leadership qualities in regards to thinking clearly, quickly, and making decisions, Ability to remain calm and courteous with demanding/difficult guests and/or situations, Assist the Housekeeping Staff whenever necessary in performing all job functions, Report about shortage of any supply and make orders if assigned, Minimum Acceptable Experience Level: Experience supervising staff, Knowledge, Skills, and Abilities:Ability to work effectively with multi-national staff and demanding customers, Security Vetting: Already possess a Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification prior to being hired is required for the position. At the top of your housekeeping resume (or housekeeping supervisor resume), put a resume objective or a resume summary. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. I have good time management skills needed to complete task in a timely cost efficient manner. I used to work as a caregiver in 2018 , repairing in 2019, and then housekeeping supervisor in 2019 until 2020 because of the covid-19. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. A hospital housekeeper is a person who works in a hospital or other health facility to maintain a sterile environment in and around such facility. Inspect all public areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Senior housekeepers will report to housekeeping supervisors. Keep all Safety Data Sheets up to date and properly posted, Provide for Deep Cleans to bedrooms, apartments, and lobby spaces as needed, Function independently in order to accomplish assigned projects. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards, Report and follow up on all maintenance requests on a daily basis, To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested, To supervise the deep cleaning of bedrooms, changing of shower curtains etc, To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed, To maintain a smooth working relationship with associates of other departments, To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard, To be aware of and carry out all Hotel Security, To report any suspicious person(s) or packages immediately to the duty manager, Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale, Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner, To carry out any other reasonable task as requested e.g. Provide retraining as needed, Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties, Assist with scheduling and room cleaning assignments to ensure proper coverage, May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations, Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies, Manage procedures of lost and found items, Responsible for overseeing and ensuring the cleanliness of all public areas, Manage, train and develop the public area cleaners, Manage guest issues and requests quickly and effectively, Organise regular deep cleaning tasks, e.g. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels, Maintain Positive Customer and Associate Relationships: assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping Managers, Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues, Supervise and coach team members’ performance toward achieving exceptional guest service, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, Demonstrate Fairmont core values in all interactions, Ensure employees receive the required training and support to effectively perform their roles, Assist in the preparation of preventive housekeeping maintenance reports and analyses, Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures, Follow and ensure compliance with all corporate, hotel and departmental policies and procedures, Perform any other function related duties and projects as assigned, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes is an asset, Demonstrated strong attention to detail and the ability to meet exacting standards, Proven ability to focus attention on guest needs, remaining calm and courteous at all times, To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance, To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy, To be entirely cooperative with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department, To have a thorough understanding and knowledge of Rooms related service and product, To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests, To assign responsibilities to team members, implementing multitasking principles and to check their performance daily, To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage, To inspect all guest corridors, service areas, lift landing areas and fire stairs, To ensure that the Place of Work and surrounding area is kept clean and organized at all times, To conduct frequent and thorough inspections together with the Assistant Housekeeping Manager / Housekeeping Manager related to standard and cleanliness of the hotel, Strong analytical and organizational skills, Knowledge and ability to use Microsoft Office suite, e-mail and Internet browsers, data processing and other software, Excellent oral and written communications skills, particularly in cross-cultural setting, Ability to maintain the absolute confidentiality of sensitive material and information, Excellent attention to detail and accuracy, Ability to provide consistent, timely follow-through on time sensitive matters, Ability to manage, process and analyze information, Ability to work proactively and independently, and collaboratively as necessary, Ability to interact positively and effectively with a diverse group of people while providing consistently excellent customer service company-wide, Ability to prioritize work assignments appropriately and manage pressure of conflicting demands, Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. Tie your housekeeping skills, duties, and responsibilities into a resume. Housekeeping Supervisor Created … Ordered all parts, supplies and tools to maintain 100-piece inventory. With clear understanding of maintaining, monitoring and training in customer service skill again. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment, Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Correct room status as needed, Monitor performance and productivity of room attendants, public area attendants, and house persons, Ensure all jobs are completed within the shift and control expenses by monitoring productivity, Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines, Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place, Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards, Report all maintenance deficiencies in guestrooms and corridors via work orders, Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc, Expedite special guest requests, such as extra towels, blankets or pillows, Assist with deliveries when required to ensure guest satisfaction. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required, Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner, Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled, Other duties as assigned by the Executive Housekeeper and General Manager, Able to stand for long periods of time - required, Check and inspect assigned rooms, report discrepancies immediately, Assist with proper training of housekeeping staff, Complete the required number of written inspection forms on the housekeepers, Maintains communications with other departments to ensure guest satisfaction, Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing, Must be able to stand or walk for up to 8 hours. Aquatic facilities operator certification (AFO), Certified Pool Operator License (CPO) within 6 months of hire date, CPR/AED certification required within 30 days of hire, Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals, Consistent and reliable communication with other departments and managers, Regular and reliable attendance and willingness to work with other members of the housekeeping team, 2 years housekeeping experience preferred with references, Detail oriented, able to work with Microsoft word and excel, computer literate, Must have transportation to and from work and a valid Drivers License, Continuous visual inspections of Condominiums to ensure everything is clean and in working order, Experience in a supervisory position - preferred, Valid driver’s license with acceptable driving record - preferred, Handles guest objections (problem resolution), Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly, Makes Room Assignments and maintains accuracy of current status, Suggests improvements in Front Office methods and service, Greets all guests when possible, and ensures a special welcome for VIP and returning guests, Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm, Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc, Receive information on room status and special requirements from the area supervisor, Assign sections, rooms and tasks to room attendants and house persons when necessary, Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems, Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies, Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them, Best practice development – communication between Housekeeping, Front Desk, and Maintenance, Guest Survey Analysis and corrective action planning, Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc. Guides/Productivity requirements unit inventories and semi-annual deep cleanings per rental management contract 2 million real jobs facilitate health. 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